FAQs and Returns
GOLF.com's Pro Shop is powered by our partners at Global Golf. When completing an order on GOLF.com, your items will be packaged and shipped by Global Golf. See below for information on Frequently Asked Questions from the Global Golf team:
For Exchanges, Lost in Shipping, or Warranty Returns please contact our Global Golf Customer Service department by phone at: 1-866-835-1593 or email firstname.lastname@example.org
If you are not 100% satisfied with your GOLF.com Pro Shop / Global Golf purchase you can now use our on-line service to return your item(s).
Visit the Global Golf On-Line Return Center.
To track the status of your return please click here to Track On-Line Returns.
Return Shipping Charges
FedEx drop off charge $7.99 (savings of $4.00 on a $11.99 average) using our FedEx label.
- You may return any item, with the exception of custom or personalized products, for any reason within 60 days of receipt of the product for a complete refund of the product price.
- The return shipping and/or pickup costs will be deducted from your merchandise credit or refund, except when the return is due to our error.
- Product must be returned in the same condition as it was sold, except for Playability Guarantee items.
- Item must not be used nor altered and must include all inserts and accessories, if applicable.
- If the item has been used or is not in the same condition as it was sold, a 15% restocking fee may be applied or your return refused.
Refunds will be issued within 5-7 days of receipt and inspection of the items. If you paid for your order with a gift certificate and or credit card or PayPal combination the refund will be credited to the gift certificate first and balance will then be refunded to the credit card or PayPal account.
All refunds will be applied to the original form of payment. 30 Day Playability items returned will be refunded via a GOLF.com / GlobalGolf e-gift card.
For returns from outside the continental US, you may use our on-line returns center but you are not eligible for a shipping label. You are responsible for choosing an international delivery service (not expedited) and paying any shipping cost. You will be credited for your shipping cost if the return was due to a GlobalGolf error. Shipping charges for returned items that are not a result of GlobalGolf error will not be refunded. Please be sure to send a copy of your shipping charges with your package.
Refunds will be issued within 5-7 days of receipt and inspection of the items. All refunds will be issued in US currency. The conversion from foreign currency to US currency depends on currency exchange rates. We issue refunds based on the exchange rate at the time of purchase. If you paid for your order with a gift certificate and or credit card or PayPal combination the refund will be credited to the gift certificate first and balance will then be refunded to the credit card or PayPal account. All refunds will be applied to the original form of payment. 30-Day Playability items returned will be refunded via a GlobalGolf e-gift card.
If a free shipping or similar promotion was applied to a prior order, the amount of that promotion will be deducted from the amount refunded to the customer for any returned items. This excludes those returns that result from the error of GlobalGolf or product exchanges.